Table of Contents
Welcome to Manny Tours
These Terms of Service ("Terms") govern your use of Manny Tours services and your participation in our tourism activities in the Dominican Republic. By booking with us, accessing our website, or using our services, you agree to be bound by these Terms. Please read them carefully before making any reservations.
1 Acceptance of Terms
By engaging with Manny Tours, you acknowledge that you have:
- Read, understood, and agree to these Terms of Service
- Reviewed our Privacy Policy and consent to data processing
- Confirmed you are at least 18 years old or have parental consent
- Understood the inherent risks associated with tourism activities
Important: If you do not agree to these terms, please do not book our services or participate in our activities.
2 Service Description
Our Tourism Services Include:
Transportation Services
- • Airport transfers
- • Tourist transportation
- • Multi-destination tours
Adventure Activities
- • Jetski rentals
- • ATV four-wheeler tours
- • Boat excursions
Destination Tours
- • Punta Cana experiences
- • Samaná whale watching
- • Jarabacoa adventures
Custom Services
- • Event planning
- • Private tours
- • Group arrangements
Service Availability Notice
All services are subject to availability, weather conditions, and local regulations. We reserve the right to modify, cancel, or substitute activities for safety reasons or circumstances beyond our control.
3 Booking & Payment Terms
Payment Policy
- • 50% deposit required to confirm booking
- • Balance due 48 hours before service date
- • Accepted payments: Credit/Debit cards, Bank transfers, Cash
- • All prices in USD unless specified otherwise
Booking Process
- 1. Contact us via phone, WhatsApp, or website
- 2. Receive detailed quote and availability confirmation
- 3. Submit deposit and required information
- 4. Receive booking confirmation and instructions
Important Payment Notes
- • All bookings are provisional until deposit is received and processed
- • Prices may be subject to change based on fuel costs, taxes, and exchange rates
- • Group discounts and special rates require advance booking and minimum participants
- • Additional fees may apply for special requests, dietary requirements, or accessibility needs
4 Cancellation & Refund Policy
Cancellation by Customer
Refund Processing
Refunds will be processed within 5-10 business days to the original payment method.
Emergency Cancellations
Medical emergencies or documented travel restrictions may qualify for special consideration on a case-by-case basis.
Cancellation by Manny Tours
We may cancel services due to:
- Safety concerns or equipment failure
- Government restrictions or emergencies
- Insufficient minimum participants
- Force majeure events
In case of our cancellation: Full refund or alternative service of equal value will be offered.
5 Travel Requirements & Responsibilities
Customer Responsibilities
- • Valid passport/ID and any required visas
- • Travel insurance (highly recommended)
- • Accurate health and dietary information
- • Arrive on time for scheduled activities
- • Follow safety instructions and guidelines
Age & Health Requirements
- • Minimum age varies by activity (specified per service)
- • Pregnant women restrictions apply to certain activities
- • Disclosure of medical conditions affecting participation
- • Physical fitness requirements for adventure activities
- • Swimming ability required for water activities
Important Notice
Failure to meet travel requirements or provide accurate information may result in service denial without refund. It is the customer's responsibility to ensure compliance with all local laws and regulations.
6 Liability & Insurance
Limitation of Liability
Manny Tours acts as an intermediary between customers and various service providers (hotels, restaurants, activity operators, transportation companies). Our liability is limited to the arrangements we directly provide.
We Are NOT Liable For:
- • Acts of third-party service providers
- • Natural disasters or weather conditions
- • Personal injury due to customer negligence
- • Loss or damage of personal belongings
- • Medical emergencies or pre-existing conditions
- • Flight delays or cancellations
We ARE Responsible For:
- • Services directly provided by Manny Tours
- • Equipment failure of our owned assets
- • Negligence by our direct employees
- • Failure to deliver confirmed services
- • Misrepresentation of our services
Insurance Recommendations
We strongly recommend all customers obtain comprehensive travel insurance covering:
Medical Coverage
Emergency medical expenses and evacuation
Trip Cancellation
Reimbursement for unforeseen cancellations
Personal Property
Coverage for lost or stolen belongings
7 Customer Conduct & Safety Rules
Expected Behavior
Acceptable Conduct
- • Respectful behavior toward staff and other customers
- • Following all safety instructions and guidelines
- • Respecting local customs and environment
- • Punctuality for scheduled activities
- • Reasonable cooperation with tour arrangements
Prohibited Behavior
- • Excessive alcohol consumption or illegal drug use
- • Harassment, discrimination, or offensive language
- • Damage to property or environment
- • Ignoring safety instructions
- • Disruptive behavior affecting other participants
Enforcement Policy
Violation of conduct rules may result in immediate removal from activities without refund. Serious violations may result in termination of all services and potential legal action. Customer safety and enjoyment is our priority.
8 Intellectual Property & Media
Photography & Video Rights
By participating in our services, you consent to:
- • Being photographed/filmed during activities
- • Use of your likeness for marketing purposes
- • Publication on our website and social media
- • Use in promotional materials and advertisements
Please inform us if you do not wish to be photographed.
Our Intellectual Property
All content on our website and materials is protected by copyright:
- • Manny Tours name, logo, and branding
- • Website content, images, and descriptions
- • Tour itineraries and unique experiences
- • Marketing materials and promotional content
Unauthorized use of our intellectual property is prohibited.
9 Dispute Resolution & Governing Law
Resolution Process
Direct Communication
Contact our customer service team immediately to resolve issues during your trip.
Formal Complaint
Submit written complaints within 30 days of service completion for investigation.
Mediation
Attempt mediation through recognized Dominican Republic tourism authorities if needed.
Governing Law
These Terms of Service are governed by the laws of the Dominican Republic. Any legal proceedings will be conducted in Santo Domingo courts with jurisdiction over tourism matters.
Limitation Period
Claims must be filed within one (1) year of the service date or the date when the issue became apparent. Late claims may not be considered for resolution.
10 Contact Information & Updates
Questions About These Terms?
Terms Updates
We may update these Terms of Service periodically. Significant changes will be communicated via email to registered customers and posted on our website with a new effective date. Continued use of our services after updates constitutes acceptance of the revised terms.
Additional Legal Information
Force Majeure
We shall not be liable for any failure to perform due to unforeseen circumstances including:
- • Natural disasters (hurricanes, earthquakes, floods)
- • Government actions or civil unrest
- • Acts of terrorism or war
- • Pandemic or health emergencies
- • Strikes or labor disputes
Severability
If any provision of these Terms is found to be unenforceable:
- • The remaining provisions will remain in full effect
- • Invalid provisions will be replaced with similar valid terms
- • The overall agreement remains binding
- • No waiver of other terms is implied
Company Information
Manny Tours and Shuttle Services
Licensed Tourism Operator
Dominican Republic
Phone: +1 (809) 353-9262
Email: info@mannytours.com
Registered with Dominican Republic Ministry of Tourism
Ready to Experience Dominican Paradise?
Now that you've reviewed our terms, let's create unforgettable memories together. Book your authentic Dominican Republic adventure with Manny Tours today!
By booking with us, you acknowledge that you have read, understood, and agree to these Terms of Service.